Technical Implementation Consultant | Omnidocs

Technical Implementation Consultant

Is helpfulness part of your DNA?

Technical Implementation Consultant wanted

Do you like helping people out with technical issues – being the crucial support when our clients need it? Do you thrive on solving problems, receiving constant gratitude from both co-workers as well as end-users? Then read on!

Omnidocs is a consulting and software company based in Copenhagen – but more than anything we are a document company. We create value for our customers by helping them improve their use of Microsoft Office, creating and implementing on-brand solutions that fuel productivity, embed compliance, and increase job happiness. We have a wide range of competencies when it comes to documents in a work context, but our purpose is very straightforward: We make every workday work better.

We have over 1,000 customers in 90 countries globally and more than 2 million knowledge workers use Omnidocs’ solutions and services.

We are now looking for a self-driven Technical Implementation Consultant to make a difference for companies such as Novo Nordisk, Maersk, Accenture, Vestas, and Nestlé. Maybe you are the one to make that difference? You will work in a global context implementing solutions and services which are truly empowering people in their everyday work lives.

What’s the job about?

You are our next heavyweight in technical problem-solving. You will communicate a lot, both over the phone but also via email, chat, and in meetings (online as well as in real life). Your tasks will range widely, but will primarily include:

  • Support for clients with technical issues
  • Support for clients in connection with the rollout of our software
  • Configuration and support of our software
  • Troubleshooting, validation, testing, and reporting of errors
  • Building and maintaining technical documentation on our support site
  • Communication with the development team in terms of fixing bugs

In the long run, your work will depend on your competencies and personal ambitions since we are a company that supports employees in their individual development. You will be the seventh member of our Support and Technology Operations team, but you will work closely with both our development and delivery teams.

The company Templafy plays a big role in how we work as we are an important reseller of their solution and their primary implementation partner; Templafy develops the world’s leading Template Management solution and in addition to sharing offices with their 350 skilled employees, we are carrying out Templafy implementation projects all over the World.

Who are you?

You must be nice – and helpfulness is part of your DNA. You are both meticulous and have a good technical understanding of software. You have a natural interest in new technologies, and you are good at documenting your work. Also,

  • You are a Windows superuser
  • You have a solid knowledge of hardware and its interaction with software
  • You speak and write fluent English
  • If you are familiar with Zendesk, Office Online / SharePoint, Slack, Azure, Git it might be an advantage

Your educational background is not super important, and we are happy to receive applications from recent graduates. The most important thing is that you can see yourself, your competencies, and your interests in the above.

What kind of company is Omnidocs?

Our approach to how we work is closely aligned to our core values – take a look at our company values and our employer branding video on our career site https://omnidocs.com/about-us/careers/  and you’ll get a good idea of who we are.

We really believe that work should be both fun, engaging, challenging, and meaningful – and then some! Helpful and understanding colleagues, small talk and friendly jokes, good coffee, and awesome lunch in beautiful surroundings are just some of the big extras you will find in a workplace like Omnidocs.

When it’s not Corona, we do social activities such as soccer, badminton club, LAN parties, and Friday bars, just as we occasionally experience the world together. Most recently we have enjoyed a spa stay in Sweden – and we’re planning the most awesome post-corona party when we are past the pandemic.

Our office is newly renovated and located in the heart of the historic neighborhood Christianshavn, surrounded by canals and great little cafés and restaurants. We enjoy our lunch in the fabulous local Italian restaurant called Undici. We have plenty of light and air while being close to everything – including the metro, the canals, and the city center.

How to Apply

Upload application and CV via this link https://omnidocs.bamboohr.com/jobs/view.php?id=62 – preferably as soon as possible and no later than August 25. If you have questions about the position, please contact Head of Technology Operations, Martin Rafn Møller, [email protected]. We are looking forward to hearing from you!

Please note – we accept applications and CVs in both Danish and English.

Omnidocs was established as SkabelonDesign in 2004, and in 2021 we changed our name to Omnidocs. Today, there are 70 people in our office in Copenhagen We are currently expanding with the opening of an office in New York, which we share with Templafy.

We have more than 2,000,000 users worldwide, and on the global scene, we serve clients such as UBS, Novo Nordisk, Maersk, Accenture, EY, PWC, Lincoln Financial Group, Colliers, KPMG, Vestas, Ericsson, Dentons, Carlsberg, and Nestlé.